TERMS OF SALE
ORDERING & PAYMENT
We accept American Express, MasterCard, Visa, and Pay Pal with a Mexican billing address.
You will be asked to enter your payment details during the checkout process. By placing an order, you confirm that the credit card you use is yours. All card payments are subject to authorization by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
Your credit card will be charged on the date we ship your merchandise. You will receive a confirmation that your order has shipped. If your order is being sent in multiple shipments (whether to the same or to different destinations), your credit card will be charged separately for each shipment.
DISCOUNT AND PROMOTIONS
If you have a promotion code, enter it during checkout to apply it to your order.
Keep in mind:
• A promotional or coupon code may be used only once.
• Promotion or coupon offer is valid while supplies last.
• Price adjustments will not be applied to prior purchases.
Crabtree & Evelyn online discounts and offers, like free shipping, are communicated through our website, Email Exclusives and direct mailers.
Tax charges are based on state and local tax laws and tax rates. Please note that we estimate your sales tax at checkout. Your credit card will reflect all applicable state and local taxes. If you are making a tax-exempt purchase, please contact our Customer Care team.
Our flexible shipping options get you your favourite products fast and affordably.
We are committed to delivering your order as soon as we can. However, due to high volume of orders, deliveries are taking longer than usual.
Details of delivery options for online orders are found below.
Standard Delivery - $ 180
Time limit to place an order before 2pm. The estimated delivery time will vary between 3-5 working days, depending on the delivery address.
Next day delivery - $ 200
Time limit to place an order before 2pm. Next business day delivery from Monday to Friday.
Please note that:
We ship orders from Monday to Friday within two business days of receiving the order.
• Business days will be Monday through Friday, excluding national holidays.
• We will not deliver shipments on Saturday, Sunday and national holidays.
• If you place an order on a weekend or on a national holiday, we will process your order the next business day.
• Orders cannot be divided and must be delivered to the same address
• All orders will be delivered by a carrier
• All orders over $ 5000 or more than 10 kilos require signature upon delivery
• We will confirm the sending of your order by email
• In case the shipping amount is insufficient, we will contact you and provide you with a collection address. If you accept that option, you must pay the expense.
• We do not offer international deliveries. You can update and select your country below on the main page. Please consult the Purchase Conditions for more information.
If you have any questions or concerns about your shipment, please contact customer care.
CHANGE AND RETURNS
Contact us here.
We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.
APPLICABLE LAW AND DISPUTE RESOLUTION
We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by Mexican law and any dispute between us will be subject to the exclusive jurisdiction of the courts of Mexico.